At Adore Medical, all sales are final. We do not accept returns or exchanges on any products once the order has been delivered.

We understand this may feel different from typical e-commerce policies, and here's why: our orthopaedic braces and supports are medical-grade products designed to be worn directly on the body. For hygiene and safety reasons, we are unable to resell or restock any product once it has left our facility.

Before You Order

We strongly recommend:

• Reading the product description and size chart carefully before placing your order.
• Consulting your doctor or physiotherapist if you're unsure which brace is right for your condition.
• Reaching out to us at [support email] if you have any questions — we're happy to guide you to the right product.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the product and its packaging. We will review the case and, at our discretion, arrange a replacement.

For international orders (Saudi Arabia, UAE, Yemen, Somalia, Bolivia, and Nepal), please contact us within 48 hours of delivery. Resolution will be subject to the logistics and customs regulations of your country. We are not responsible for damage caused by improper use, self-modification, or normal wear and tear.

For any concerns, write to us at [support email] or call [phone number].